AML Policy

This AML Policy explains anti-money laundering checks that may apply to gambling-related account use, payments, verification and withdrawals. AML controls help prevent fraud, identity misuse, stolen payment methods, hidden money movement and other suspicious activity.

Users may encounter AML checks when registering, depositing, requesting a withdrawal, changing payment methods or triggering account review. These checks can take time, but they are part of account safety and compliance.

1. Why AML checks are needed

AML checks help confirm that the account is used by the real account holder, the user is eligible, payment methods belong to the user and deposited funds come from a legitimate source.

A check may happen because of transaction size, unusual activity, payment changes, document issues, duplicate account signals or risk indicators. A check does not automatically mean wrongdoing. It may simply mean that more information is required.

2. Identity verification

Identity verification confirms who the user is and whether account details are accurate. The user's name, date of birth and address may need to match documents.

Documents may include:

• Passport.
• National identity card.
• Driving licence.
• Proof of address.
• Bank statement.
• Payment method evidence.
• Selfie or liveness check.
• Source-of-funds evidence where required.

Documents should be readable, valid, complete and unedited. Blurred, cropped, expired or mismatched documents can delay review.

3. Proof of address

Proof of address may be requested to confirm the user's residence. A document usually needs to show the user's name, address, date and issuer.

Examples may include a utility bill, bank statement, government letter or another accepted document. If the account address and document address do not match, further explanation may be required.

4. Payment ownership

Users should use only payment methods that belong to them. Depositing with another person's card, bank account, e-wallet or payment profile can create AML and withdrawal issues.

Payment ownership may be checked through statements, screenshots, receipts or other approved evidence. Users should follow the exact instructions given and avoid exposing unnecessary sensitive information.

5. Source of funds

Source of funds means where deposited money came from. This may be reviewed if deposits are large, frequent, unusual or inconsistent with account activity.

Possible evidence may include:

• Salary records.
• Bank statements.
• Business income documents.
• Savings history.
• Investment records.
• Property sale documents.
• Inheritance records.
• Other proof of legitimate income or funds.

Users should provide clear and truthful explanations. Vague answers may not be enough during formal review.

6. Source of wealth

Source of wealth explains the broader origin of a user's financial position. It may be requested in higher-risk cases or where transaction activity is unusually large.

The user may need to explain how their overall wealth was built and provide supporting documents. The explanation should be consistent with account and transaction activity.

7. Transaction monitoring

Transactions may be reviewed automatically, manually or both. Monitoring may consider deposit size, withdrawal timing, payment method changes, account details, gameplay, bonus use, device signals and failed payment attempts.

Patterns that may trigger review include:

8. Suspicious activity

Suspicious activity may include false documents, third-party payments, duplicate accounts, rapid money movement, refusal to verify, bonus abuse, coordinated activity or attempts to bypass limits.

During review, account functions may be limited. Deposits, withdrawals, bonuses or access may be paused until the review is complete. Where required, information may be reported to relevant compliance, payment or legal channels.

9. Withdrawal review

A withdrawal may be held while AML review is incomplete. This can happen even if previous withdrawals were processed. Review may be triggered by new payment methods, changed account activity, larger transactions or missing documents.

Users can reduce delays by keeping account details accurate, using their own payment methods, completing bonus rules, avoiding duplicate accounts and responding to requests quickly.

10. Bonus abuse and AML

Bonus abuse can overlap with AML and fraud checks. Multiple accounts, shared devices, repeated bonus claims, coordinated activity or third-party payments may trigger review.

Users should use bonuses only according to their terms. If wagering, maximum bet, expiry or withdrawal cap rules are unclear, the user should not claim the offer yet.

11. User cooperation

Users are expected to cooperate with AML requests. This includes providing accurate information, clear documents and honest explanations.

Users should not:

• Provide false or edited documents.
• Use another person's payment method.
• Create duplicate accounts.
• Split transactions to avoid checks.
• Hide the source of funds.
• Use gambling accounts for non-gambling money movement.
• Refuse verification after requesting withdrawal.
• Try to bypass account restrictions.

Failure to cooperate may lead to delays, transaction cancellation, account suspension, closure or reporting where required.

12. Record keeping

AML records may be kept for compliance, audit, fraud prevention, dispute handling and account review. These records may include documents, verification results, transaction history, payment evidence, source-of-funds information and support messages.

Some records may be retained after account closure where required for legal, AML, fraud prevention or responsible gambling reasons.

Final note

AML checks are a normal part of safer account management. Users who provide accurate details, use their own payment methods and respond clearly to verification requests are less likely to face avoidable delays.